Shipping Policy

Worldwide Shipping: We proudly ship to customers worldwide, ensuring your chosen artwork reaches you, wherever you are.
Processing Time: Orders are typically processed within 3-7 business days. Custom or commissioned paintings may require additional time.
Shipping Time: Delivery times vary depending on the destination and shipping method selected at checkout:
- Netherlands: 3-5 business days
- Europe: 7-11 business days
- USA & Worldwide: 9-18 business days
Tracking: Once your order is shipped, you will receive a tracking number via email so you can monitor your package’s journey.

Packaging & Handling

Each painting is carefully packaged with protective materials to ensure it arrives in perfect condition.
Rolled canvas paintings are shipped in sturdy tubes, while framed and stretched canvas artworks are securely packed in reinforced boxes.

Shipping costs are calculated at checkout based on the destination and size/weight of the artwork.
Free shipping may be available for certain orders, promotions, or regions. Check our homepage or promotional emails for any active offers.

International orders may be subject to customs duties or import taxes. These charges vary by country and are the responsibility of the buyer.
We recommend checking with your local customs office for more information regarding potential additional costs.

If your painting arrives damaged, please contact us within 48 hours with photos of the package and artwork. We will work with you to resolve the issue promptly.
In case of a lost package, please reach out to our customer support, and we will assist in locating your shipment or arranging a replacement if necessary.

We accept returns and exchanges within 30 days of delivery. The artwork must be in its original condition and packaging.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

For any shipping-related inquiries, please contact our support team at artist.olhova@gmail.com or visit our Contact Us page.