Shipping Policy

  • Worldwide Shipping: We proudly ship to customers worldwide, ensuring your chosen artwork reaches you, wherever you are.

  • Processing Time: Orders are typically processed within 3-7 business days. Custom or commissioned paintings may require additional time.

  • Shipping Time: Delivery times vary depending on the destination and shipping method selected at checkout:

    • Netherlands: 3-5 business days

    • Europe: 7-11 business days

    • USA & Worldwide: 9-18 business days

  • Tracking: Once your order is shipped, you will receive a tracking number via email so you can monitor your package’s journey.

Packaging & Handling

  • Each painting is carefully packaged with protective materials to ensure it arrives in perfect condition.

  • Rolled canvas paintings are shipped in sturdy tubes, while framed and stretched canvas artworks are securely packed in reinforced boxes.

Shipping Costs

  • Shipping costs are calculated at checkout based on the destination and size/weight of the artwork.

  • Free shipping may be available for certain orders, promotions, or regions. Check our homepage or promotional emails for any active offers.

Customs & Import Duties

  • International orders may be subject to customs duties or import taxes. These charges vary by country and are the responsibility of the buyer.

  • We recommend checking with your local customs office for more information regarding potential additional costs.

Damaged or Lost Packages

  • If your painting arrives damaged, please contact us within 48 hours with photos of the package and artwork. We will work with you to resolve the issue promptly.

  • In case of a lost package, please reach out to our customer support, and we will assist in locating your shipment or arranging a replacement if necessary.

Returns & Exchanges

  • We accept returns and exchanges within 30 days of delivery. The artwork must be in its original condition and packaging.

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

For any shipping-related inquiries, please contact our support team at artist.olhova@gmail.com or visit our Contact Us page.